Complaints

​The below outlines Brisbane Catholic Education's (BCE) approach to managing and resolving complaints​ from students, parents, and guardians.
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Scenario 1 : Making a complaint about a teacher or student

  1. The student, parent, or guardian talks with the teacher and work together to resolve the matter.
  2. If the matter cannot be resolved, the student, parent, or guardian talks with a senior school employee (e.g. Deputy Principal, Assistant Principal, or other nominated school employee and work together to resolve the matter).
  3. If the matter cannot be resolved, the student, parent, or guardian talks with the Principal and work together to resolve the matter.

Scenario 2 : Making a complaint about a school process or policy
  1. The student, parent, or guardian talks with a senior school employee (e.g. Deputy Principal, Assistant Principal, or other nominated school employee and work together to resolve the matter).
  2. If the matter cannot be resolved, the student, parent, or guardian talks with the Principal and work together to resolve the matter.
  3. If the matter cannot be resolved, the student, parent, or guardian submits a written request for review to the Principal.
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Scenario 3 : Making a complaint about a Principal
  1. The student, parent, or guardian escalates the complaint to the Head of School Progress and Performance via the BCE Online Complaint Form​ or by emailing schoolenquiry@bne.catholic.edu.au.
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